RETURN POLICY

Thank you for your visit, kindly check the following to enable us to provide you with the best after-sale service:

In the case of credit card payment or any other electronic payment methods

The paid amount will be returned only by one of the following methods:

  • Refunds and exchanges can be made 15 days from the receipt date

  • We cannot Refund or Exchange damaged items or has a perfumery smell, products must be returned as purchased.

  • Tamara and Tabby orders can‘t be returned/exchanged at stores.

  • On gift with purchase promotions, the gift should be returned along with the purchased items in the case of a Refund or Exchange.

  • Refund the amount to your bank account after deducting 25 riyals for return service, the refund duration depends on your bank.

  • Replacing the paid amount with a voucher from the Semir website (after deducting 25 SAR for KSA orders and 80 SAR for other countries' orders) for courier services.

In case of orders paid in cash

  • Refund the amount to your bank account after deducting 25 riyals for return service, the refund duration depends on your bank.

  • Replacing the paid amount with a voucher from Semir website (after deducting 25 SAR and 80 SAR for other countries' orders) for courier services.

  • The refunded amount will be transferred to your account immediately upon receiving the products after deducting 25 riyals for return service, we are not responsible for any delay in retrieving the products from the courier.

  • In case the customer receives a damaged product, the customer has the right to refund the full amount without deducting any fees.

  • We apologize for the refund of any product purchased from our stores through the website, the return is only through one of our stores in the Kingdom.

  • Make sure to make your returns within the given period as mentioned above, and don’t forget to include the original receipt along all accessories and promotional gifts included within the product.

We do not accept returns/exchanges, for:

  • Products that have been used, modified, assembled, or combined unless defected.

  • Furniture, accessories, swimwear items, personal care products, baby products, pillows, sheets, blankets, towels, underwear, and bath robes removed from the box or label.

Return policies from the website:

Please login to your account and click on Return option beside your order number, then fill the return form, or contact customer service agents through the different channels, an agent will send a return link form to you through an SMS message, so you can fill return form, and the agent will follow up on it for you.

A customer support agent will check eligibility, and send a request to the courier company to return the item and upon receiving the items in our stores and ensuring compliance with the conditions mentioned above We issue a voucher with the item value after deducting 25 SAR for KSA orders and 80 SAR for other countries orders) for courier services you can use this voucher to order from our website anytime you want – the voucher is valid for only one time.

  • The return process requires up to 15 days

  • Cash refund is not available for all returns

Return policies from stores:

  • Refunds and exchange can be made 15 days from the receipt date.

  • You can refund or exchange at any of our stores.

  • Refunds or exchanges cannot be made without bringing the invoice number that was sent through SMS upon dispaching the order.

  • On gift-with-purchase promotions, the gift should be returned along with the purchased items in the case of Refund or Exchange.

  • The refund will be in cash only regardless of the payment method you have used when you ordered.

  • The refunded amount will be the product cost only without the delivery service fees.

  • We would like to inform you that the return procedures have been updated and now the value of the refunded purchases will be returned to the customer’s account according to the payment method.

Please do not hesitate to contact us for any help at Support@Samir.com.sa